Privacy Policy – Elite Car Service & Airport Transfer Srl

Information on the Processing of Personal Data (Articles 13–14 GDPR)

This Privacy Policy explains how Elite Car Service & Airport Transfer Srl processes the personal data of customers and users who interact with our chauffeur services, booking systems and our website.

1. Data Controller

Elite Car Service & Airport Transfer Srl
Via San Clemente 95 – 24030 Ponte San Pietro (BG), Italy
Tel: +39 338 2283989
Email: info@elitecarservice.eu
Website: www.elitecarservice.eu

2. Types of Personal Data Processed

Identification data: name, surname, date of birth.
Contact data: phone number, email address.
Service and contractual data: pick-up and drop-off addresses, date and time of service, passenger number, trip details, customer notes.
Payment data: information related to payments (credit card numbers are not stored).
Browsing data: IP address, technical data and cookies (see Cookie Policy).
Voluntarily provided data: any additional information submitted via forms or communications.

3. Purpose and Legal Basis of Processing

Service provision and booking management
Processing necessary to perform a contract or pre-contractual activities (Art. 6.1.b GDPR).
Billing, legal and tax obligations
Processing required for compliance with legal obligations (Art. 6.1.c GDPR).
Customer communication and support
To respond to requests and manage the service (Art. 6.1.b and Art. 6.1.f GDPR).
Security, fraud prevention and misuse prevention
Legitimate interest of the Data Controller (Art. 6.1.f GDPR).
Direct marketing communications
Performed only with the user’s consent (Art. 6.1.a GDPR). Consent can be withdrawn at any time.

4. Processing Methods

Data is processed in compliance with the principles of lawfulness, fairness, transparency and minimisation. Processing is carried out using electronic and/or paper tools, with appropriate security measures in place.

5. Mandatory or Optional Provision of Data

The data necessary to manage bookings is mandatory. Failure to provide such data makes it impossible to deliver the requested service.

6. Data Disclosure to Third Parties

Your data may be disclosed to:

Drivers and collaborators assigned to perform the service.
Banks and payment service providers.
External professionals for legal, tax or insurance obligations.
Technical suppliers (hosting providers, email services, IT support), acting as Data Processors.
Booking platforms (e.g., NCCPlanet) when necessary to manage your request.

Personal data is never sold or disclosed to unauthorized parties.

7. Transfer of Data Outside the EU/EEA

Data is not normally transferred outside the EU/EEA. Should international services require such transfer, it will occur only under the legal safeguards provided by Articles 45–49 GDPR.

8. Data Retention

Contractual and fiscal data: up to 10 years (legal requirements).
Marketing-related contact data: until withdrawal of consent.
Form submissions: up to 24 months.
Technical logs: according to hosting provider policies (generally 30 days).

9. Rights of the Data Subject

You may exercise your rights at any time under Articles 15–22 GDPR:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to object to processing
Right to data portability
Right to withdraw consent at any time

Requests must be submitted to: info@elitecarservice.eu

10. Right to Lodge a Complaint

You have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali):
www.garanteprivacy.it

11. Updates

This Privacy Policy may be updated to comply with regulatory requirements or changes in our services. The latest version will always be available on this website.